Contacting The Hot Tub Factory
Thank you for visiting our website. Our primary goal is to provide you with the best shopping experience possible and to become your source for all your hot tub needs.
We are Hot Tub Professionals
Feel free to contact us with any question or concern you might have. We are at your service!
By Phone : All of our representatives are trained professionals in the operation and care of hot tubs. If you wish to speak with a live customer service representative please call us at 860-469-2580 anytime during our business hours:
Mon – Sat : 10am – 6pm EST / Closed Sunday
We are closed on these national holidays (or their observed days)
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
By Email :firstname.lastname@example.org
By Mail :
- The Hot Tub Factory
- 21601 Lakeland Ave.
- Bohemia, NY, 11716
RECOMMENDED TIPS FROM OUR CUSTOMER SERVICE DEPARTMENT
- You can check the status of your order online by logging into your account and then clicking on Order History.
- Sometimes your order confirmation gets trapped by your spam filter.
- Do not rely upon Manufacture and model names for ordering filter cartridges or covers, since most manufacturers change filter and cover requirements as models are updated. Double-check your size and/or reference number before ordering.
- Custom-made products, such as spa covers, cannot be returned. Please double- and triple-check your measurements.
- By law chemicals may not be returned and resold. All chemical products we sell are packaged in CT and sold new to our customers and are not available for return.
- Read our Sales Terms and Conditions prior to ordering.