PRICE, QUALITY and SERVICE are 3 good reasons, but the most important is EXPERIENCE! Hot Tub Chemicals is uniquely different from other E-Commerce sites. Simply put, we are not just a mysterious website in the sky with a phone number. The owners of Hot Tub Chemicals were the founders and former owners of ThermoSpas Inc. a manufacturer of quality hot tubs that was also the largest retailer of hot tubs in the world. Plus, we are not just a company that buys and sells products, we are hot tub professionals with over 30 years of experience that can help you with your water chemistry and answer questions on hot tub operation. Today we specialize in hot tub accessories and unlike other ecommerce sites we don’t offer a big selection of choices for the same product, because many products just don’t meet our standards of quality. Every chemical, component, and accessory has been tested and approved before it becomes available on our website. Most of our products are made in America and those that are not undergo an additional level of testing and scrutiny. Please visit our Knowledge Center and call us with questions. Our mission is to provide you the confidence you are selecting a quality product at the lowest possible price.
BEST BUILT SPA COVERS
All covers may look the same but how they are constructed and the types of material utilized determines the life of your cover.
CUSTOM BUILT TO ORDER
Every SpaEase & VacuSeal Cover is custom built from a computerized CAD drawing. Plus, your cover comes with a serial number so when it needs to be replaced it can be built identically to your original order without you needing to measure or remember the color.
Unlike most competitors that utilize templates, SpaEase & VacuSeal forms every exterior skin with computer driven cutting machines from CAD drawings, providing a perfect cut and perfect fit on every cover built.
20% THICKER VINYL – Made In the USA
Though all marine grade vinyl covers visually appear similar, SpaEase & VacuSeal includes expensive plasticizers so our vinyl has a negative 20degree cold crack rating along with stabilized pigments tested to 1500 UV hours making our vinyl resistant to mildew, fungus, oil, sulfide, and salt water staining. The result is an exterior cover that retains its beauty and is easily cleaned with soap and water.
STEEL REINFORCED CORE
All our interior cores are constructed of the highest grade virgin foam (no regrind) that contains no CFC’s or HFC’s and includes a galvanized steel reinforcement. To prevent from water absorption every core is wrapped in 6 ml plastic (twice the thickness of most competitors) and sealed using an Impulse Heat Sealer that provides the right combination of temperature, pressure, and timing. Most competitors utilize hand held sealers and merely tape the ends.
WE STITCH IT TWICE
Every SpaEase & VacuSeal Cover is double stitched with 40 points of reinforcement providing a product that will withstand the abuse of extreme inclement weather. The underside of our cover comes with a 12 oz. reinforced vinyl scrim providing the best resistance available to the chemical fumes rising from your water’s surface.
HANDLES THAT LAST
Constructed of durable nylon webbing with five layers of internal reinforcement along with additional stitching helps provide our customers with handles that will last longer and retain their original beauty for many years to come.
THE HIDDEN ZIPPER
Our zippers allow you to change the color and/or material of the cover exterior if you move your hot tub. The zipper pull is neatly tucked away in its own pocket providing a more attractive look. This and the use of YKK#7 material that is corrosion resistant protects the zipper.
When ordering your SpaEase & VacuSeal cover you can custom select a skirt length that will both protect the acrylic coping of your spa along with the top rail (included on some cabinets) of your hot tub.
Spa Cover Delivery Policy
Frequently Asked Questions
If I order a Cover Lifter or other items with my Cover will it arrive at the same time?
No, items such as cover lifters, steps, etc. that are standard stock items will be shipped out or our warehouse and will arrive separately. Most of these products can be shipped by traditional delivery services such as UPS and will arrive sooner than the cover arrives and are shipped Free. For expected delivery of standard stock items please refer to the section Shipping Policy.
I live on an island, will it cost me more for shipping?
Yes, if you live in a remote area, an offshore island or a dense metro center like Miami Beach or New York City, there will be additional shipping charge added to your order. We will contact you with these charges after we receive your order and you will have the option of cancelling your order if the charges exceed what you want to spend.
Where will you not ship a cover?
We deliver covers anywhere within the contiguous United States. We do not ship outside of the US.
Does the delivery company remove the cover from the box and install it on my spa?
No. The driver will assist in removing the cover from the truck only. Upon request inside home delivery is available though often comes with a nominal charge.
How long should I expect to wait to receive my cover?
All covers are custom built to your specifications and require usually 2 to 3 weeks to manufacture, and then are delivered to a local carrier that arranges the delivery to your home which could take 1 to 2 weeks. You should receive your custom built cover within 3 to 5 weeks from the time your order it.
What type of delivery service do you use for shipping covers?
Spa covers are too large to ship by air with package delivery services. They must be shipped via LTL (Less Than Truckload) Common Carrier Truck.
How will I know when the cover is ready to be delivered to my home?
Once our LTL freight carriers receive your cover they will call you to make an appointment for your home delivery.
Should I inspect the cover when it arrives?
Though it is rare that a cover arrives damaged it is highly recommended to inspect it upon its arrival. The best practice on receiving any package from a freight carrier is to open the box and inspect the internal contents. Damage to the box or any type of packaging is not a valid claim, it must be of the product itself. Failure to do a proper inspection may jeopardize the ability to file a freight claim with the carrier.
Should I arrange to be home when the cover arrives?
We recommend that you be present during delivery to inspect the shipment for possible damage and sign the delivery receipt stating there is no damage. Carriers upon request will deliver the cover without you being there but then any damage found upon your inspection must be handled directly with the carrier.
What should I do if the cover arrives damaged?
We strongly recommend refusing delivery if the cover is damaged upon arrival. By refusing delivery of a damaged spa cover, the process is automatic requiring no further action on your part as we will file the claim on your behalf. Most importantly we will expedite a new replacement cover for you and put you as a high priority in the manufacturing process.
What are the normal days and times covers are delivered?
Most carriers deliver Monday through Friday, typically between 10am and 6pm.
Can I have my cover shipped on Saturday or Sunday?
Some carriers make available weekend deliveries, but they typically will charge extra for weekend deliveries and this charge will be billed to you directly by the carrier.
What happens if I’m not home at the agreed upon time of delivery?
If the carrier attempts delivery and no one is available to accept delivery, you will be assessed a redelivery fee by the freight carrier.
We discourage the practice of leaving a signed note authorizing delivery in lieu of actually being present. The carrier may suggest this to you to make it easier on both you and the carrier. However, a signed note is like signing the delivery receipt free and clear. In this instance, if there is any damage or loss we are not allowed to intervene and you are then required to work directly with the shipping carrier.
Can I pick up the cover at a local terminal?
In most cases you have the option of picking up your cover at the local freight carrier's terminal or even having it shipped to a business address. Shipping to a local terminal is not available in all areas. Contact us with your zip code for the location of the nearest terminal in your area.
What should I do if the driver says I must sign for the cover before inspecting it?
Never sign for any product you receive before inspecting it, especially if a driver requires you to do so. Immediately contact our office for assistance.
IT IS THE SOLE RESPONSIBILITY OF THE RECEIVING CUSTOMER TO THOROUGHLY INSPECT THE DELIVERED SPA COVER. DO NOT SIGN THE DELIVERY RECEIPT WITHOUT FIRST INSPECTING THE PRODUCT. NEVER SIGN FOR A DAMAGED SPA COVER.
Can I change or cancel the order once it is placed?
Once you submit your order you will receive a copy via return e-mail. Please check to be sure the dimensions and the shipping address are accurate. If you wish to make a change or cancel PLEASE NOTIFY US WITHIN 2 BUSINESS DAYS.
After 2 business days your order is submitted for production to be custom built to your exact specifications and no orders may be cancelled or changed at that time. Your cover comes with an exceptional warranty along with the industry’s finest Peace of Mind Guaranty but it is unfortunately not returnable if built properly to your specifications.
Where can I find you warranty information?
Most ecommerce companies make it a task to locate delivery and warranty information. Usually this is because their policies are not very attractive. Our policy is to be honest and straight forward and provide you with all the information. We do this for 2 reasons; 1st and most importantly, it is the right way to do business, and 2nd, you won’t find a better policy anywhere. All of our warrantees are located within our Knowledge Center.
If you have any questions, please do not hesitate to call and speak to our Customer Care Department. Each and every member of our staff is a trained hot tub professional committed to assisting you in the order process along with answering any questions you may have on your hot tub.
Peace of Mind Guarantee
Best in Customer Service
We are not some mysterious website in the sky with a phone number. We are hot tub professionals that have been selling hot tub covers for over 33 years and are familiar with every spa brand. When you call us you are speaking to a knowledgeable technician located in the United States that will take the time to answer any questions you have on the cover you wish to order.
No Return Shipping Charges
Buyer Beware! If you receive a cover and it arrives in the wrong color or size most companies require you to pay for the return freight of the cover. We guarantee that if the cover you order arrives in the wrong color, shape, or dimension (within 1” variance) than your confirmed order it will be our responsibility to replace it at our cost and that you will not be responsible for any shipping costs.
We Review All Orders
Every cover order is reviewed prior to submitting for production by one of our knowledgeable Customer Care representatives. Though it is not our responsibility but if we see any cause for concern in regard to the order you have submitted, we will immediately contact you. Our primary concern is that you receive not only the cover you ordered but more importantly the cover you intended to order.
Specialty Covers & Swim Spa Covers
If you have a hot tub that has special cut outs for speakers, controls, etc. or if you are seeking a swim spa cover we will have you speak directly with one of our expert cover designers. And to be sure that you will be receiving the exact cover before the order is finalized we will forward to a detailed CAD drawing of your custom order for your approval.
First, you can rest easy knowing that our warranty claim rate is less than 0.5% on both SpaEase and VacuSeal Covers. You can rest even easier that your hot tub cover warranty provides protection that is 2ndto none. It is 5 years "bumper-to-bumper" on all VacuSeal Covers along with SpaEase Cover Models; Silver, Gold, and Platinum. The Bronze includes a 3 Year Warranty and the Economy Model comes with a 1 Year Warranty. Most importantly westand behind our warranty and our product. If you have any questions on our warrantees, please call us. Your will find our warrantees on all our products outperform all online competitors.
100% Customer Satisfaction Guarantee with The Hot Tub Factory.
100% Secure and Safe Shopping Guarantee with The Hot Tub Factory.